"Hello Hearthstone Homes. This is Ms. Lowell Thomas. I hope you get this letter because you know I am a seasoned lady (up in age) and I was trying to get my grandson to find out how to contact the BBB so I could give your business a thumbs up & he told me that I was a dinosaur & that was not how it was done now a days. He said I should do it on the internet & it would go straight to you & you could forward my request to the BBB. I'm not into this new technology, so I told him I would write the letter & he could do whatever they do now a days. I just wanted to tell you that I really love my home & that I appreciate all the time, effort, & patience you spent on me during my home building. I want you to know that I have told every one I know to use your company (Hearthstone Homes) if they need to build. I don't have many friends my age that will be building, but I have many nieces, nephews, and grandchildren that I am encouraging to use your company. I don't have to do much encouraging because everyone loves my home. I know you are a young company but I pray that you will have much success. Like I said earlier, I don't know anything about this new technology so I hope my grandson is right & you receive this letter. Keep up the good work."
Very very very satisfied customer,
Ms. Lowell Thomas
"This is Mrs. McQueen. I just wanted to thank Hearthstone Homes for my life dream. I would not have been able to afford all the upgrades that you blessed me with at no charge. I was aware of the upcharge prices because I had gone to other Home Builders, However, Hearthstone homes showed me that they are about the customer and their wants rather than just the money they would be making off the customer. I'll be in this home for the rest of my life because it'd everything I ever wanted in a home, why move, I have nothing to upgrade to. I know Hearthstone Homes is in the home building business but they don't have to worry about me not needing another home because I will make up by referring them to everyone I know, and they will be so pleased with their home, I'm positive they will be referring Hearthstone Homes as well."
Thanks again for building my dream home,
"Just sending you a letter to thank you for my beautiful home. My husband wants to invite someone over every time I look around, and I know it's because he's so proud of our home. You might be the reason our marriage is doing so good, because he is always happy. I don't think we will be building another home any time soon, but because this is our first home, I can assure you that if we build another one, you'll be our builder. Thanks."